We are committed to protecting your privacy at all times and apply the principles set out in this policy when we collect, store, and use the personal information you give us. This policy also details how you can access and update your personal information or make a complaint.
Personal information means any information about you that identifies you or by which your identity can be reasonably determined. We will not collect your personal information unless it is reasonably necessary in connection with the services provided to you. The type of personal information that we collect will depend on the type of services provided to you and the requirement of applicable laws, regulations, and licensing conditions. For example, we may collect your name and or the name of your organization to confirm the party to be provided rights attaching to our products or services, your date of birth to confirm that you can purchase our products and your postal address or email address for billing or other purposes.
We usually only collect personal information directly from you when you use our website. We may also collect your personal information from a third party, for example, when connecting your crypto-wallet or other services to your account.
It is important to note that our website uses cookies, which may store personal data on your hard drive and help to personalise and simplify your access to, and use of our website. These cookies will not send us any personal information stored on your hard drive when you are using our website. If you do not wish to accept cookies or wish to delete existing cookies, you may manually disable the use of cookies on your browser or delete existing cookies from your hard drive. We recommend that you leave your cookies enabled to improve your user experience on our website.
By using our website and services provided to you, you are deemed to consent to our collection, of your personal information from you or certain third parties, and our storage and use of it. You are also deemed to consent to our privacy policy and our handling of your personal information according to it.
Your personal information helps us to identify you and verify your right to provide art, assets, services and goods on our platform. It is necessary for us to provide you with payment and for you to conduct transactions on our platform.
If you are the winner of any auctions or competitions, or should we decide to provide you with an offer for employment or to create commissioned art for us, your personal information will help us notify you. It will also facilitate the marketing of our products and services to you or enable our related companies and selected third-party partners to market to you (however, we will provide you with an option to unsubscribe in each such communication). We may also use your personal information in our business administration and internal operations, as required by law.
We also collect your personal information to satisfy our legal obligations under appliable laws and regulations (for example, Anti-Money Laundering and Counter-Terrorism Financing rules), identify any fraudulent activities, and protect the rights of our company, yours, other users, and the general public.
The above are reasons not intended to be exhaustive and are just examples of purposes for which we may collect your personal information.
We are committed to keeping your personal information secure. We do not hold personally identifying information where it is not necessary to provide or improve our services to you. We have security measures and procedures to protect your personal information from misuse, loss, and unauthorised access.
However, there are risks associated when you transmit your personal information to us online. We cannot guarantee or warrant absolute security on your transmission, and you do so at your own risk.
In circumstances where payment is processed through a third-party payment system such as PayPal or stripe, the information provided is not recorded or monitored by us, and any such transactions are subject to the terms and conditions of the credit card or payment service provider only. We take no responsibility for any information thusly exchanged.
We use and disclose your personal information for the reasons we explain in this policy and other related purposes you may reasonably expect. From time to time, we may disclose your personal information to a third party, but only to the extent necessary in order to conduct our business activities and provide our services to you, for example:
From time to time, we may use and disclose your personal information for new, unanticipated, or other purposes that are not stated in this policy previously if it is necessary for our ordinary course of business.
We will update our privacy policy accordingly and post these changes on our privacy policy website to notify you of these changes. Such changes will become effective upon posting on this revised website. By providing your personal information to us at the outset, you are deemed to consent to the changes we have made or will make to our privacy policy. If you are concerned about how your personal information is used in these changes, you should check our privacy website periodically and notify us should you not agree to these changes.
By providing your personal information to us, you are also deemed to consent to our disclosure to any third party outside Australia. That third party may store your personal information but is not allowed to use or disclose that personal information without our permission. We will take all reasonable steps to ensure that such overseas third-party will take steps to protect your privacy. However, you acknowledge that such overseas third-party may or may not be subject to privacy legislation in their jurisdiction and we will not be liable for any breach by the overseas third party under domestic privacy laws.
To assist us with providing our products and services to you, is important that your personal information kept by us is correct, complete, and update to date. If you wish to correct or update your personal information that you believe is incorrect, incomplete or out-of-date, you should attempt to change the relevant details in your account before you contact our customer services team by email.
Depending on the type of correction required, there may be a particular process to follow. You will be advised of that process and associated timeframes when you contact us.
If you wish to access your personal information, you may request our customer services team to assist you by email. We will respond to your request within a reasonable timeframe after your request is received and processed. We will not charge you for access to your personal information generally, however, we reserve the right to charge a reasonable fee for providing access to you.
If you wish to make a complaint with respect to our handling of your personal information, you may write to our customer services team via email. It is our policy to respond to your complaint and we will endeavour to resolve your complaint within a reasonable period of time.